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Policies, Terms & Conditions

Terms & Conditions

Terms & Conditions

Welcome to Chowder House Rules! These terms and conditions ("Terms") govern your use of our website and services. By accessing or using our website or services, you agree to be bound by these Terms.

 

Use of Website and Services

You may use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our website or services in any way that violates any applicable federal, state, local, or international law or regulation.

  • Use our website or services for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.

  • Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our website or services, or which, as determined by us, may harm Chowder House Rules or users of our website or services or expose them to liability.

 

Intellectual Property

All content included on our website, including text, graphics, logos, images, and software, is the property of Chowder House Rules or its content suppliers and protected by applicable copyright, trademark, and other intellectual property laws. You may not use any of our intellectual property without our express written permission.

 

Disclaimer of Warranties

We make no representations or warranties of any kind, express or implied, as to the operation of our website or services or the information, content, materials, or products included on our website or provided through our services. You agree that your use of our website and services is at your sole risk.

 

Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or services.

 

Indemnification

You agree to indemnify, defend, and hold harmless Chowder House Rules, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees), and expenses arising from or related to your use of our website or services or your breach of these Terms.

 

Changes to Terms and Conditions

We may update these Terms from time to time by posting a new version on our website. We encourage you to review these Terms periodically for any changes.

Termination

We reserve the right to terminate your use of our website or services at any time for any reason, without notice or liability.

Governing Law and Jurisdiction

These Terms and your use of our website and services are governed by and construed in accordance with the laws of the State of Massachusetts, without giving effect to any choice of law or conflict of law provisions. You agree that any legal action arising out of or related to these Terms or your use of our website or services must be brought exclusively in the state or federal courts located in Hatfield, Massachusetts, and you hereby consent to the jurisdiction of such courts.

Contact Us

If you have any questions or concerns about these Terms, please contact us HERE.

 

Privacy Policy

At Chowder House Rules, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or use our services.

Information We Collect

We may collect information about you when you visit our website or use our services, including:

  • Personal information, such as your name, email address, phone number, and billing and shipping information.

  • Information about your device, such as your IP address, browser type, and operating system.

  • Information about your use of our website, such as the pages you visit, the links you click, and the searches you conduct.

  • Information about your interactions with us, such as your orders, inquiries, and customer service requests.

Use of Information

We may use the information we collect for various purposes, including:

  • Providing and improving our services, such as fulfilling orders, processing payments, and delivering customer support.

  • Communicating with you about your orders, account, and other relevant matters.

  • Marketing and advertising our products and services, including sending promotional emails and newsletters.

  • Analyzing and improving our website and services, such as by monitoring user behavior and preferences.

  • Complying with legal and regulatory requirements, such as tax and accounting obligations.

Sharing of Information

We may share your information with third parties in certain circumstances, including:

  • Service providers, such as payment processors, shipping companies, and IT support providers.

  • Business partners, such as marketing and advertising agencies.

  • Legal and regulatory authorities, such as in response to a court order or other legal request.

  • Other third parties with your consent.

Your Choices

You may choose to limit or restrict the collection, use, and sharing of your information in various ways, such as:

  • Opting out of promotional emails and newsletters.

  • Disabling cookies or other tracking technologies in your browser settings.

  • Refusing to provide certain information or deleting your account.

Please note that some of these choices may impact your ability to use our services or access certain features of our website.

Security

We take reasonable measures to protect the security of your information, including implementing appropriate technical and organizational measures to prevent unauthorized access, use, disclosure, or destruction of your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us HERE.

Privacy Poilcy
Shipping Policy

Shipping Policy

Due to the nature of shipping flash frozen food, we must deliver our products within 2 days. Because of this our shipping days are only Monday - Wednesday with the exception of Thursdays with overnight shipping. We can only provide options for 1 or 2 day shipping. Orders placed will be shipped the following shipping day. I.E. orders placed on Friday, Saturday and Sunday will ship the following Monday.

Return and Exchange Policy

No Returns or Exchanges Accepted.

Cookie Policy

Cookie Policy

At Chowder House Rules, we use cookies and similar technologies to enhance your user experience and improve the functionality of our website. This Cookie Policy explains how we use cookies and your options for controlling them.

 

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences and activity.

 

Types of Cookies We Use

We use the following types of cookies on our website:

  • Essential cookies: These cookies are necessary for the functioning of our website and cannot be disabled. They include cookies that enable basic functions such as page navigation and access to secure areas of the website.

  • Analytics cookies: These cookies allow us to collect information about how visitors use our website, such as which pages they visit and which links they click. We use this information to improve our website and user experience.

  • Advertising cookies: These cookies are used to deliver personalized advertisements based on your interests and browsing behavior. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

 

How We Use Cookies

We use cookies for the following purposes:

  • To enable essential functions of our website, such as online ordering and account management.

  • To analyze user behavior and preferences in order to improve our website and user experience.

  • To personalize content and advertisements based on your interests and browsing behavior.

 

Third-Party Cookies

We may also use third-party cookies on our website, such as those used by Google Analytics and other analytics and advertising providers. These cookies may collect information about your browsing behavior across multiple websites and may be used to deliver personalized advertisements.

 

Your Choices

You can control cookies and similar technologies in your browser settings. Most browsers allow you to block or limit cookies, as well as to delete cookies that have already been set.

Please note that blocking or deleting cookies may impact your ability to use certain features of our website and may limit your overall user experience.

 

Changes to this Cookie Policy

We may update this Cookie Policy from time to time by posting a new version on our website. We encourage you to review this Cookie Policy periodically for any changes.

 

Contact Us

If you have any questions or concerns about this Cookie Policy, please contact us HERE.

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